At Ipswich Laundry Service, your privacy matters to us. This Privacy Policy outlines how we collect, use, and protect the personal information you share with us when using our website or services.

📋 What Information We Collect

When you interact with us — whether booking a laundry pickup, subscribing to our updates, or reaching out via our contact form — we may collect:

  • Name, address, and contact information (phone, email)

  • NDIS participant information (where relevant)

  • Order history and delivery preferences

  • Payment or billing details (processed securely through third-party providers)

🛡️ How We Use Your Information

We only use your information to:

  • Fulfil laundry service requests and deliveries

  • Communicate with you about your orders

  • Respond to enquiries or special care instructions

  • Improve our customer experience and operations

We do not sell or share your personal information with third parties for marketing purposes.

🔐 How We Protect Your Data

We use secure platforms, SSL encryption, and restricted access protocols to ensure your personal information stays safe. All payments are handled by secure, compliant third-party providers.

🧺 NDIS Participant Privacy

For NDIS clients, we understand the importance of confidentiality. Any health or support information provided is handled with extra care and not shared without consent.

📦 Cookies & Tracking

Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to disable cookies at any time.

📞 Contact Us

If you have questions about your privacy or want your data removed, email us here.