Below you will find some of the most frequently asked questions about Ipswich Laundry Service. If the answer to your question isn’t here, please contact us today with your query.
Ipswich Laundry Service offers different payment method depending if you are a retail, NDIS or commercial client. Retail clients for simplicity of our process pay automatically the following week post your service, Commercial clients are offered terms depending upon their needs and NDIS are either to the portal or plan managers.
Ipswich Laundry Service is an accredited National Disability Service provider. We are fully insured and charge retail prices without any additional administration, transaction or account fees.
Ipswich Laundry Service offers a foul laundry service in our designated “Dirty” area. Our staff are trained, wear the necessary physical protection and have been vaccinated against Hepatitis B & C. All our equipment are cleaned and sterilised between washes. Additional service costs apply for this service.
Depending upon the service, Ipswich Laundry Service utilises a number of domestic detergents such as Ultra Eucalyptus Disinfectant, White vinegar, Professional 7 in 1 and Napisan for hard stains.
Yes you can. If our clients require personalised detergents, then we ask you to provide your detergent which we will gladly utilise for your services.
Our laundry utilises a number of branded equipment including Speed Queen. Our facility has five 8 Kg, two 6kg, two 10kg and one 18 kg washing machine with most offering a very smart water saving options. In addition, we have five 9kg and four 13kg dryers which again, provide different drying features which is utilised to match material, conditions and heat requirements.
Ipswich Laundry Service offers for our regular customers, a full laundry service offering. These services consist of our wash and Dry, Iron, Alterations & Repairs and we are agents for Dry Cleaning.
All you need to do, is separate the items in their own bag, with a quick note and we will arrange for the additional service.
Our staff range in age, experience and qualifications depending upon the role. Our supervisor worked her way up within our business by teaching, leading, and performing at the level required for this role.
We have a qualified seamstress who can also offer hand washing services to ensure we protect those very precious and fragile items.
Ipswich Laundry Service offers a five day per week pick up only laundry service. We do not have drop off services. We are fully operational from 7 am to 3 pm Monday to Friday and available seven days per week with after hour messaging available for bookings.
Our driver can not offer an exact time of day that we will pick up each service as we have many clients which change from week to week. This change may determine that we leave your pickup this week until later in the day, whereas next week, we may pick your laundry up first thing in the morning. As long as your laundry is on your doorstep by 8 am each morning, we will be there to pick it up.
Ipswich Laundry Service offers each of our regular customers a weatherproof laundry container. By no means is this container waterproof, however it does keep out the rain, wind and most moisture. In addition, we cover all our ironing in dry cleaning plastic which again keeps most moisture off your items.
In addition, if it rains, you may find your ironing hanging under the house, on the rear patio or in the garage. However, rest assured, we will let you know were we have stored it if it is not the normal spot.
Generally, the answer is yes, however, this is not guaranteed and your driver may vary. Our drivers have the same day each week to drive. During their induction, they complete two weeks of driving which covers all customer pick-ups and deliveries, so our drivers know where to pick up from and drop off to.
Ipswich Laundry Service pays all our staff as per the MA000096 Dry Cleaners and Laundry Industry Award 2020. This award offers overtime, training, superannuation, Work Compensation and any and all entitlements that an employee in Australia are entitled to including a safe and healthy work environment.
RETAIL CLIENTS:
Ipswich Laundry Service is committed to your complete satisfaction. We have well-trained laundry and ironing staff who have been servicing our clients for many years however, from time to time, we get it wrong and damage something. Should an item be lost or damaged while in our care, we will offer you our service guarantee, being the cost of replacing the item or up to the value of your last service, whichever is less. For example, if you engage us in a service with a cost of $100 in ironing, and an item is damaged or lost, we will cover the cost to replace that item or up to $300 whichever is less.
COMMERCIAL CLIENTS:
Ipswich Laundry Service is committed to your complete satisfaction. We have well-trained laundry and ironing staff who have been servicing our clients for many years however, from time to time we get it wrong and damage something. Should an item be lost or damaged while in our care, we will offer you our service guarantee of a Laundry Service Credit that can be applied to future services, to the value of the service we completed at the time of the error.
